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Wednesday, 08 Feb 2012

Business Process Management inspires companies

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Denise OwenDenise OwenMany executives sense inefficiency, duplication of effort, and employee frustration as they scan their organizations. They see employees who are not entirely organized, and work that is not as cohesive as it could be. These symptoms of growing pains in companies can be overcome through a judicious use of business process management. Our minimalist approach reduces costs and increases the impact of the Target program. Contact us today for our latest results and an example report.

Target provides the solution for companies who have grown. Companies who use Target Business Process Management are organized, efficient, and excited about the future. Of the 20 processes that are required to run nearly every organization, your company likely needs to review only three in order to receive an outstanding increase in efficiency and morale. The bad habits that your company has learned to live with will be quickly discovered in a non-threatening atmosphere. By focusing on improving, the tendency to blame particular players, or management, is overcome. Here is what Target provides:

  • Significant actions and projects to improve the company accomplished by employees who haven’t had the opportunity to shine before;
  • Integration of corporate level goals with daily employee actions;
  • Energy among employees as the fun of being productive and efficient pays off;
  • Flow charts and templates that keep processes and roles flowing smoothly to enhance a seamless customer experience;
  • Coordination of effort and elimination of duplication in efforts, gladly and without a struggle;
  • Performance measures at just the right levels within the company;
  • Documentation only where absolutely necessary to keep the improvements in place;
  • Minimal process, minimal structure, maximum impact.

Target not only increases efficiency within an organization, it is a natural team building event. Target strengthens the communications within your organization, resulting in greater cooperation and understanding between all departments. We provide your employees with the tools they’ll need to stay organized and effective for years to come.

Another benefit is that Target identifies and grooms the next generation of leaders within a company. The roles needed to sustain the improvement projects give new or unnoticed employees a chance to shine.

Target can use portions of any method that has proven itself over time: ISO, Six Sigma, Lean Manufacturing, and others, though no particular method dominates. In other words, you may need a method from Lean on the shop floor that bears no resemblance to the ISO process required by the design team, and your administrative office may require neither.

    Some companies do not pursue this program due to time concerns, or the desire to do it without outside help. Rest assured, our backgrounds allow us to move organizations forward quickly, and your employees don’t have the time or resources to provide what we do.

    “I think this is very valuable in facilitating conversations on issues, and it may not have had the same result if done in a different manner. Absolutely continue. I feel strongly that we need to continue these types of reviews in order to grow. I am happy that these discussions have become actionable.” –Target Business Process Management review attendee

    “We have a good process to move work through—it’s just not smooth or painless right now. This reaffirmed for me that our company is 100% dedicated to client service. There are factors in other people’s roles that I had not considered.” –Target attendee

    “Beyond the tweaks to improve workflow and internal communication, there’s a renewed commitment to constant improvement of our product and to getting it right the first time for each and every customer.” –Target process review executive attendee

    Call now for an example report that shows how effective this program is.

    Photo: Target Business Process Management expert Denise Owen, West Coast